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Technical Support Engineer - Rasan

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Contact International Queries
Tel.: +962.6.5507445
Fax: +962.6.5516926
Working Hours: 9 AM - 6 PM (Sun to Thu)

United Arab Emirates - Dubai

Tel.: +971.4.449.3100
Fax: +971.4.447.0332
Working Hours: 9 AM - 6 PM (Sun to Thu)
Added 2021-09-15 22:30:25


recruiting Technical Support Engineer - Rasan

Technical Experience Required:

  • knowledge of operating systems concepts, and experience in working with Microsoft Windows, Linux and MacOS.
  • Knowledge of windows server services (AD, DNS, DHCP, IIS …etc.)
  • Awareness of VMWare
  • Knowledge of cloud services like Azure, AWS, and Google is a plus
  • Sound knowledge on SQL is nice to have.
  • Linux administration


  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Ability to support users in physical location and multiple remote locations.
  • OS Installation (Windows, MAC OS X, Linux).
  • OS Servers Installation (Windows Server 2012, 2016 and 2019).
  • Installation/Troubleshooting of Printers/Scanners.
  • Provide suggestions/recommendations of buying/replacing laptops/PCs based on a good knowledge of brands/vendors & technical specs.
  • Basic knowledge of virtualization technologies (VMware).
  • Microsoft Office 365 Management & Installation.
  • MS Outlook Installation & Troubleshooting.
  • MS Teams Installation & Troubleshooting.
  • Antivirus Installation & Management using centralized portal.
  • MS Active Directory/Domain Services, DNS, DHCP & Group Policy Management.
  • Determine the best solution based on the issue and details provided by users.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Follow up with users to ensure issue has been resolved.
  • Ability to build a knowledge base for known troubles & issues.
  • Ability to contact multi vendors for troubleshooting or buying laptops /PCs and printers.

Job Details

Posted Date: 2021-09-15
Job Location: Dubai, United Arab Emirates
Job Role: Information Technology
Company Industry: Software Development

Preferred Candidate

Career Level: Mid Career


Dubai, UAE United Arab Emirates

Advert details

Advert ID: 539581
Displayed: 7
Expires: 2021-10-15 18:30:25


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