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IT Support - EIC Systems (Environmental Infection Control Systems)

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Contact International Queries
Tel.: +962.6.5507445
Fax: +962.6.5516926
Working Hours: 9 AM - 6 PM (Sun to Thu)

United Arab Emirates - Dubai

Tel.: +971.4.449.3100
Fax: +971.4.447.0332
Working Hours: 9 AM - 6 PM (Sun to Thu)

https://www.bayt.com/en/egypt/jobs/it-support-4186235/
Added 2020-05-23 13:30:17

Description

recruiting IT Support - EIC Systems (Environmental Infection Control Systems)

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Promptly respond to issues remotely and onsite if required
• Ask colleagues targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk team through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate third party and follow up until completed
• Provide prompt and accurate feedback to colleagues
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with colleagues to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain IT infrastructure
• Maintain good relationships with colleagues

Job Details

Posted Date: 2020-05-23
Job Role: Information Technology
Company Industry: Safety & Environment

Preferred Candidate

Career Level: Mid Career
Gender: Male
Nationality: Egypt

Location

Manama, Bahrain

Advert details

Advert ID: 450966
Displayed: 83
Expires: 2020-06-22 17:30:17

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