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Customer Care Manager

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Contact International Queries
Tel.: +962.6.5507445
Fax: +962.6.5516926
Working Hours: 9 AM - 6 PM (Sun to Thu)

United Arab Emirates - Dubai

Tel.: +971.4.449.3100
Fax: +971.4.447.0332
Working Hours: 9 AM - 6 PM (Sun to Thu)

https://www.bayt.com/en/saudi-arabia/jobs/customer-care-manager-4186104/
Added 2020-05-21 14:00:20

Description

recruiting Customer Care Manager

Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities

Job Details

Posted Date: 2020-05-21
Job Location: Riyadh, Saudi Arabia
Job Role: Customer Service and Call Center
Company Industry: Human Resources

Preferred Candidate

Career Level: Mid Career

Location

Riyadh, Saudi Arabia

Advert details

Advert ID: 450875
Displayed: 102
Expires: 2020-06-20 18:00:20

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