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Service Desk Supervisor- ITIL - Michael Page International (UAE) Limited

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Contact International Queries
Tel.: +962.6.5507445
Fax: +962.6.5516926
Working Hours: 9 AM - 6 PM (Sun to Thu)

United Arab Emirates - Dubai

Tel.: +971.4.449.3100
Fax: +971.4.447.0332
Working Hours: 9 AM - 6 PM (Sun to Thu)

https://www.bayt.com/en/saudi-arabia/jobs/service-desk-supervisor-itil-4186161/
Added 2020-05-22 09:30:16

Description

recruiting Service Desk Supervisor- ITIL - Michael Page International (UAE) Limited



The selected candidate will manage the day-to-day operations of the front line service desk. Identifies, researches, and resolves technical problems of all inbound contact.





Client Details

Top Tier Semi Government Entity who are working towards the Saudia 2030 Vision.

Description
Primary point of contact for monitoring and driving the end to end resolution of Service Requests, Incidents and Escalations.Lead staff to document existing and new procedures that standardise and streamline support deliveryCreate and implement an IT Support knowledge baseOversee and help to execute IT purchasing, asset management Create new standards for IT purchases and other equipment resulting in cost reductions and workflow efficiencies


Profile
Experience with Service Desk-support in a customer-focused operation 3+ years managing/Supervising a front Line Service Desk Bachelor's degree in computer science or related fieldHelp Desk Manager Certification, Microsoft certification or other industry related certifications preferred.


Job Offer

Competitive Package and excellent bonus structure

Job Details

Posted Date: 2020-05-22
Job Location: Riyadh, Saudi Arabia
Job Role: Information Technology
Company Industry: IT Services

Preferred Candidate

Career Level: Management
Nationality: Saudi Arabia

Location

Riyadh, Saudi Arabia

Advert details

Advert ID: 450918
Displayed: 70
Expires: 2020-06-21 13:30:16

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