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Call Center Executives - Hunt and Badge Consulting

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https://www.bayt.com/en/algeria/jobs/call-center-executives-3749730/
Added 2017-12-08 02:00:17

Description

recruiting Call Center Executives - Hunt and Badge Consulting

Call Center Agents & Executive Job Description

1. Position Objective
The CC executive would be part of the team and the primary responsibility will be to process the jobs/work allocated to him. The incumbent will use various tools to complete a transaction and ensure that transactions are processed in a timely manner. The executive is also responsible for processing the jobs in an efficient and accurate manner.
2. Business environment
Vertical Business accounts
Process: Leading Global MNC - France Mission in Algeria
Scope: Visa helpline services (Calls, Email and Chats) for France or multiple missions services
3. Organization chart
Reporting To: Team Lead & Process manager
Job description
------------------------
• 9 hours a day between 8:00 hrs to 17:00 hrs or 9:00 hrs to 18:00 hrs IST ( 5 days a week )
• Handle inbound calls & Outbound calls, Emails and Chat transactions
• Comprehend customers queries / Complains / Comments
• Display empathy/ understanding of the issue/ concern towards customer
• Provide quick an effective resolution to the customer's queries
• Good typing speed
• Be Fluent in speech
• Create a WOW exp. for the customer (c-Sat)
• Is able to communicate clearly, both written and in speech
• Talks in a way the customer can understand
• Is able to handle pressure situation and complaints of irate customers
• Works accurately and with eye for details
• Is able to use automated information customer's to analyze the customers situation
• Multi-tasking ability
• Has a pleasant attitude
• Should be a quick learner
• Ability to manage work efficiently with minimum guidance
• Multi-tasking ability is required
Mandatory:
• Adherence to company policies, rules and regulations
• To follow quality processes thoroughly using checklist standards.
• Responsible for complying with all QMS Policies and procedures
Desirable: Additional Email/Chat experience is preferred

Job Details

Date Posted: 2017-12-07
Job Location: Oran, Algeria
Job Role: Customer Service and Call Center
Company Industry: Government Sector; Customer Service; Computer/Software
Monthly Salary: US $1,000

Preferred Candidate

Career Level: Entry Level
Nationality: Algeria

Location

Algeria

Advert details

Advert ID: 263893
Displayed: 9
Expires: 2018-01-06 22:00:17

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